How to Check an American Express Gift Card Balance

How to Check an American Express Gift Card Balance, August 2021

American Express is widely known the world over as one of the premier credit cards available, but did you know that they also provide gift cards?

Offering the ability to use an American Express gift card at any store is a nice surprise that most gift cards don’t offer. But how can you check your balance and actually use the card online?

In this article, we’ll be going over how you can check the balance available on your card along with how to use it online and what to do if it is lost or stolen.

Check Your American Express Gift Card Balance

The first thing to do, as with all other gift cards, is to check your card balance.

Start by heading online to the American Express gift card balance page located here,

Next, you will need to enter the card number along with its expiry date and security code in the boxes provided.

After completing the Captcha to prove you are human, click the ‘Sign In’ button and your balance will be displayed on the screen.

Alternatively, you can also call Amex Customer Service at 1-888-846-4308 and check it with them, you will still need to have your card ready to provide the necessary details.


Log in to your account by visiting, or call 1-888-846-4308 to get the balance information.

How To Use Your American Express Gift Card Online?

If you want to use your American Express gift card, it works the same way as if you wanted to simply use an ordinary debit or credit card.

You just need to enter your personal details as normal and then instead of entering your card when asked, enter the 15-digit number and the expiration date from the front of the card, followed by the 4-digit security code found on the back of the card.

You will need to ensure that whatever you’re buying will not exceed the amount on the gift card unless of course, the seller allows you to split the charges over multiple cards.

Lost Or Stolen American Express Gift Cards

If your card gets lost or stolen, you will need to notify American Express at 1-833-205-8622 as soon as possible.

You will need to provide the card number to them along with some other identifying information so it’s always best to make a note of your gift card details when you’re given it or snap a picture of both sides for your records.

If there is anything left on the card, American Express will cancel the lost or stolen card and issue a replacement to you with the remaining balance on it.

Please note that they will not be able to cancel the card or issue a replacement unless you have all the identifying information they request.

If you’re unsure about anything else relating to your new American Express gift card, you can give their customer support team a call at 1-888-846-4308.

Happy spending!

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